[0-5 Years]: Walk-In @ Work From Home For Amazon | Multiple Positions | May 2018

Company Name: Amazon

Website: www.amazon.com

Designation: Virtual Customer Service Associate (VCC) [Chat]

Job Location: Hyderabad

Experience: 0- 5 Years

Salary: INR 2.00LPA

Benefits: NSA, OT, Sodexho Coupons

Qualification: Min Qualification 10+2. Any Graduate / PG are eligible.

Knowledge & Skills Required:

  • Action Oriented, Self-Disciplined and Organized.
  • Time Management Skills and Communicate clearly with internal & external customers.
  • Ability to understand and address customer issues.
  • Good Composition Skills.
  • Ability to use Desktop/Laptop, Familiar with Windows 7, MS Outlook & IE, Typing Skills.

Preferred Criteria:

  • Must be self-driven, motivated individual who can learn with minimal support from Manager and Lead.
  • Ensure uninterrupted internet connectivity during work shifts so as to ensure max productivity.
  • Ensure Work-Life environment with no disturbance during work hours.
  • Comfortable in a facts-paced environment, multi-tasked, high energy environment.
  • Will be creative & analytical problem solvers with a passion for excellent customer service.

Customer Focus:

  • Excellent Customer Service Skills.
  • Maintain focus on customer issue in a fast-paced environment.
  • Ability to empathize with and prior customer needs.
  • Inter-Personal Skills with a diverse customer base.
  • Conflict resolution, negotiation and de-escalation skills.
  • Resolve challenging customer issues, escalating when required.
  • Determine customer needs and provide appropriate solutions.
  • Maintain regular & reliable attendance, including daily schedule as assigned.
  • Flexible with working schedule, may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business.
  • As much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

  • Problem Solving Skills, Decision Making, Time Management, Prioritization of tasks.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and detail oriented.
  • Effectively prioritize work time in various departments to meet business needs.
  • Maintain composure in highly escalated situations.

Apply Mode: Online

Contact: HR Reuben Thomas
Contact Number:  8897504030 (Availability: 11AM-8PM)
Email ID- rgeo@amazon.com

Venue: 

Amazon Development Centre India Pvt. Ltd,

Building no 9, 10th floor,

Raheja IT Park, Mindspace, 

Madhapur, Hyderabad.
Note: Please carry resume, passport size photograph and one Original Govt ID proof for interviews. 

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