Allscripts Hiring Recruitment 2018 | Freshers & Experienced | Associate Technical Support | B.E/B.Tech/MCA

Company Name: Allscripts


Designation: Associate Technical Support Consultant

Location: Pune

Experience: 0-2 Years

Salary: Best in Industry

Qualification: B.E/B.Tech/MCA

Experience: 0-2 Years

Last Date: ASAP

Detailed Eligibility:

  • Bachelor’s degree in computer science/IT or equivalent, relevant work experience
  • Professional Certification such as MCITP or MCP preferred
  • 0-2 years of experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.

Job Description:

  • Provide first level technical support to customers via telephone/internet (via email, instant message)
  • Assess the nature of system or services issues and resolves technical or sophisticated support problem through independent judgment and advanced problem solving skills.
  • Interact with customers to help troubleshoot and resolve product problems.
  • Track and document inbound support requests and ensure proper notation.
  • Stay abreast of technology in products, design changes and new products.
  • Diagnose and resolve complex customer requires or problems.
  • May travel to client site in order to resolve extremely complex customer and product issues.

Apply Mode: Online

Click here to apply online

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