Amazon!! Invites You To Work Home | April 2018

Amazon!! Invites You To Work Home | April 2018

Company Name: Amazon

Website: www.amazon.com

Designation: Virtual Customer Service Associate (VCC) [Non-Voice Process]

Job Location:

• Hyderabad [Work From Home]

Experience: 0- 5 Years

Salary: 

• INR 2.00LPA-INR2.60LPA

Additional Benefits: Meal Voucher, Internet Reimbursement, Night Shift allowance, Over time

Mandates: Internet Connection with 10Mbps and Power Back Up

Benefits: NSA, OT, Sodexho Coupons

Qualification: Min Qualification 10+2. Any Graduate / PG are eligible.

Knowledge & Skills Required:

• Action Oriented, Self-Disciplined and Organized.
• Time Management Skills and Communicate clearly with internal & external customers.
• Ability to understand and address customer issues.
• Good Composition Skills.
• Ability to use Desktop/Laptop, Familiar with Windows 7, MS Outlook & IE, Typing Skills.

Preferred Criteria:

• Must be self-driven, motivated individual who can learn with minimal support from Manager and Lead.
• Ensure uninterrupted internet connectivity during work shifts so as to ensure max productivity.
• Ensure Work-Life environment with no disturbance during work hours.
• Comfortable in a facts-paced environment, multi-tasked, high energy environment.
• Will be creative & analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent Customer Service Skills.
• Maintain focus on customer issue in a fast-paced environment.
• Ability to empathize with and prior customer needs.
• Inter-Personal Skills with a diverse customer base.
• Conflict resolution, negotiation and de-escalation skills.
• Resolve challenging customer issues, escalating when required.
• Determine customer needs and provide appropriate solutions.
• Maintain regular & reliable attendance, including daily schedule as assigned.
• Flexible with working schedule, may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business.
• As much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Problem Solving Skills, Decision Making, Time Management, Prioritization of tasks.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail oriented.
• Effectively prioritize work time in various departments to meet business needs.
• Maintain composure in highly escalated situations.

Apply Mode: Online

Note: Interested Candidate can send profiles to imransh@amazon.com [HR: Imran Shaik]

Venue [Hyderabad]:

Amazon Development Centre,

Raheja Mind Space,

Building No: 9, 10^th Floor,

Opp. To Westin Hotel, Hi-Tech City,

Hyderabad, Telangana 500081

 Important Notes:

• Must Carry latest resume, 1 Passport Size Photograph, Valid Govt ID [Original]

 

 

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