Capgemini Recruitment 2018 |B.E/B.Tech/Any Degree |Support Analyst |Freshers/Experienced

Company Name: Capgemini

Designation: Support Analyst

Qualification: B.E/B.Tech/Any Degree

Experience: 0-3 Years

Work Location: Bangalore

Last Date: ASAP

Detailed Eligibility:

  • Minimum Graduation
  • 0-3 Years of experience
  • Backend knowledge base of common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

Job Description:

  • Provide level 1 support by picking phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests.
  • The activities associated with restoring normal service operation as soon as possible
  • Minimize the adverse on business operations and ensuring that the best possible levels of service quality and availability are maintained
  • Provide accelerated response to the executive users.

Apply Mode: Online

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