Capgemini Recruitment 2018 |B.E/B.Tech/Any Degree |Support Analyst |Freshers/Experienced
Company Name: Capgemini
Designation: Support Analyst
Qualification: B.E/B.Tech/Any Degree
Experience: 0-3 Years
Work Location: Bangalore
Last Date: ASAP
- Minimum Graduation
- 0-3 Years of experience
- Backend knowledge base of common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
- Provide level 1 support by picking phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests.
- The activities associated with restoring normal service operation as soon as possible
- Minimize the adverse on business operations and ensuring that the best possible levels of service quality and availability are maintained
- Provide accelerated response to the executive users.
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