CapGemini Recruitment Drive 2018 | Process Associate | Oct 2018
Company Name: CapGemini
Job Location: Noida
Designation: Process Associate
Experience: 0.6 Months-2.5 Years
Salary: Best in Industry
Qualification: Any Graduate
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
- Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex
Apply Mode: Online
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