CapGemini Walk-In Drive | Pega Professionals | 18 August 2018

CapGemini Recruitment Drive 2018 | Process Associate | Oct 2018

Company Name: CapGemini

Website: www.capegemini.com

Job Location: Noida

Designation: Process Associate

Experience: 0.6 Months-2.5 Years

Salary: Best in Industry

Qualification: Any Graduate

Job Description:

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
  • Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex

Apply Mode: Online

Click here to apply online

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