FIS Recruitment 2018 | Associate Engineer | B.E/B.Tech/MCA | LD ASAP
Company Name: FIS
Designation: Associate Engineer – Systems
Salary: As per Standards
- Bachelors degree or equivalent
- Access Management for service desk
- Monitor Service Desk tickets.
- Manage customer communications and set appropriate expectations(i.e Delivery Date)
- Providing regular feedback to the customer on outstanding requests
- Notify customers of alerts and outages
- Open appropriate ticket if required:
- Assign Service requests to appropriate area.
- Manage Incidents following Critical Problem Checklist for Critical 1 events
- Provide First Call Resolution for password resets and account unlocks
Apply Mode: Online
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