FIS Recruitment 2018 | Associate Engineer | B.E/B.Tech/MCA | LD ASAP

Company Name: FIS


Designation: Associate Engineer – Systems

Location: Pune

Experience: Freshers

Salary: As per Standards

Qualification: B.E/B.Tech/MCA

Detailed Eligibility:

  • Bachelors degree or equivalent

Job Description:

  • Access Management for service desk
  • Monitor Service Desk tickets.
  • Manage customer communications and set appropriate expectations(i.e Delivery Date)
  • Providing regular feedback to the customer on outstanding requests
  • Notify customers of alerts and outages
  • Open appropriate ticket if required:
  1. Assign Service requests to appropriate area.
  2. Manage Incidents following Critical Problem Checklist for Critical 1 events
  3. Provide First Call Resolution for password resets and account unlocks

Apply Mode: Online

To Apply: Click Here

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