IBM Freshers Recruitment 2018 | Technical Support Associate | LD ASAP

Company Name: IBM

Website: www.ibm.com

Designation: Technical Support Associate

Location: Bangalore

Experience: 0-2 Years

Salary: As Per Standards

Qualification: BE/B.Tech/Any Degree

Last Date: ASAP

Detailed Eligibility:

  • Graduate
  • 0-2 Years relevant technical experience.
  • Proven communication skills
  • Knowledge in commercially standard applications and major desktop operating systems.
  • Awareness of basic networking concepts and technologies.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Questioning Skills/Probing Skills
  • Open to work in shifts
  • Able to identify Opportunity & Implement Process Improvements
  • Ability to meet a set of defined account agent productivity measurement.

Job Description:

  • As a technical support associate you would be providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  • Handle inbound calls/emails/chats regarding technical issues for end users
  • Perform problem cause analysis.
  • Resolve routine customer problems.
  • Remote infrastructure support delivery.

Apply Mode: Online

To Apply Click Here (Hyderabad) Click Here (Bangalore)

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