IBM Off Campus Drive 2018 | B.E/B.Tech/Any Degree | 10 August 2018

Company Name: IBM

Website: www.ibm.com

Designation: Technical Support Representative

Job Location: Noida/Gurgaon

Venue Location: New Delhi

Venue Date: 10 August 2018

Salary: Rs 3 LPA

Qualification: BE/B.Tech/Any Degree

Detailed Eligibility:

  • Graduate preferably in IT stream – 2018 Batch
  • Exposure of working on monitoring on monitoring tools
  • 24*7 operations, incumbent well be required to work in rotational shifts, 5 days a week
  • Strong customer service skills
  • Good verbal & written communication skills
  • Apt in Problem – Analysis
  • Good in comprehension
  • Analytical
  • Empathetic
  • Committed to quality
  • Eye for detail
  • Critical thinking
  • Ability to handle pressure situations
  • Resilience to & Flexibility
  • Learning and knowledge enhancement
  • Interpersonal skills and Teamwork
  • Ability to multi task

 Job Description:

  • As a technical support associate you would be providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  • Handle inbound calls/emails/chats regarding technical issues for end users
  • Perform problem cause analysis.
  • Resolve routine customer problems.
  • Remote infrastructure support delivery.
  • Ability to identify opportunity & implement process improvements
  • Ability to meet a set defined account agent productivity measurement

Selection Process:

  • Initial screening and assessment of communication skills(In Person)
  • Voice & Accent assessment (Telephone or in person)
  • Technical Interview (Telephone or in person)

Note: Please carry resume, education mark sheets, Govt. issued photo ID, Offer letter and last 3 months salary slips(If applicable).

Apply Mode: Online (Latest by 09 August 2018)+ Walk-in (10 August 2018)

To Apply: Click Here

Date & Time: 09 August 2018 from 9:30 AM

Venue Details:

Institute of Information Technology and Management

D-29, Institutional Area

Janakpuri, New Delhi – 110058

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