IBM Off Campus Drive 2018 | Technical Support Associate | 12 May 2018

Company Name: IBM

Website: www.ibm.com

Designation: Technical Support Associate

Job Location: Hyderabad

Venue Location: Hyderabad

Venue Date: 12 May 2018

Salary: As Per Standards

Qualification: BE/B.Tech/Any Degree

Batch: 2016/2017/2018

Last Date: ASAP

Detailed Eligibility:

  • Any Graduate
  • 2016/2017/2018 without no backlogs
  • No percentage cut off
  • Strong computer skills
  • Excellent customer service orientation
  • Neutral accent
  • Working in shifts is mandatory.

Job Description:

  • As a technical support associate you would be providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  • Handle inbound calls/emails/chats regarding technical issues for end users
  • Perform problem cause analysis.
  • Resolve routine customer problems.
  • Remote infrastructure support delivery.

Selection Process:

  • Initial screening and assessment of communication skills(In Person)
  • Voice & Accent assessment (Telephone or in person)
  • Technical Interview (Telephone or in person)

Note: Please carry resume, education mark sheets, Govt. issued photo ID, Offer letter and last 3 months salary slips(If applicable).

Date & Time: 12 May 2018from 9:30 AM

Venue Details:

Indoor Auditorium

Guru Nanak Institutions

Hyderabad – 501506

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