KRONOS Recruitment 2018 |Technical Support Engineer|B.E/B.Tech/Any Degree| LD ASAP

Company Name: KRONOS

Designation: Technical Support Engineer/Rep

Job Location: Noida

Last Date: ASAP

Qualification: B.E/B.Tech/Any Degree

Experience: 6 Months to 2 Years

Eligibility Criteria

  • Any Technical Degree (Graduation/Post Graduation)
  • Between 6 months to 2 years of work experience
  • Understanding of Operating systems, networking technologies/protocols and software applications
  • Familiar with SQL relational database management system and SQL scripting
  • Ability to deliver superior customer service
  • Sound analytical and organizational skills
  • Excellent oral/written communication skills
  • Willing to work on flexible shifts (24*7 operation globally)

Job Description:

  • Responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted application services Network operations center.
  • Responding to Application Alerts based on monitoring tools as first responder.
  • Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
  • Troubleshoot Application Alerts
  • Handle love 1 Escalations and adhere to escalation matrix
  • Create sharable knowledge using knowledge base and methodology using tools provided.
  • Ensuring operating standards are adhered to and updated as necessary
  • Manage case-load in adherence to departmental goals/policies  

Apply Mode: Online

To Apply  Click Here

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