Royal Bank Of Scotland [RBS] Walk-In Drive For Freshers |Analyst | 5 July 2018

Company Name: Royal Bank Of Scotland [RBS]

Website: www.rbs.com

Designation: Operations Analyst

Location: Gurugram

Experience: Freshers

Salary: As Per Standards

Qualification: BA, B.Com, BBA, B.Sc, Under Graduates

Purpose of the Role

  • Requires the individual to deliver successful customer/business outcomes, by processing/authorising/investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business.
  • Participate in initiatives to improve customer service, processes and procedures.

Responsibilities:As a CS&O Analyst, your key responsibilities will be:

  • Manage interactions with the end customers
  • Maintain accuracy/customer satisfaction as per the guidelines/parameters
  • Interaction with the onshore teams as and when required
  • Ensure meeting the SLAs
  • Process adherence and maintaining accuracy levels
  • Ensuring customer satisfaction scores are as per the benchmarks
  • Ensuring internal quality scores are achieved as per the benchmarks
  • Contribute to building process capability and participate cross training

Apply Mode: Walk-In

Recruitment Drive: 5th Jul 2018, Thursday [Time: 11 am – 1 pm]

Venue: Royal Bank Scotland,

Delhi IT Park, DMRC Tower-II,

HR Area Ground Floor,

Shastri Park,

New Delhi – 110053

Click here for more details

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