Work From Home @ Amazon | Freshers & Experienced | Multiple Profiles | 1 & 2 Sep 2017

Company Name: Amazon

Website: www.amazon.com

Designation & Packages: Immediate Openings For CS:

  • VCS [Work From Home]: INR 1.7 – 2.50 LPA
  • International Voice: INR 2.50 – 3.50 LPA
  • Transportation Specialist: INR 1.7 – 2.80 LPA
  • Non-Voice [Email/Chat]: INR 1.7 – 2.80 LPA

Job Location: Hyderabad (Work from Office & Work From Home]

Experience: 0-5 Years

Salary: INR 1, 70,000/- LPA -INR 3, 50,000/- LPA + Benefits [Depending on Profile]

Benefits: NSA, OT, Sodexho Coupons, Internet Allowance, Overtime Benefits, Performance Incentives.

Qualification: Min Qualification 10+2. Any Graduates/PG are eligible to apply.

Communication Skills:

  • Excellent Communication Skills (Written & Verbal).
  • Ability to communicate correctly and clearly with all customers.
  • Excellent documentation skills.
  • Good Comprehension skills & Ability to understand and state the issues customers present.
  • Ability to concentrate follow customers issues without distraction to resolution.
  • Good composition skills & Work successfully in a team environment as well as independently.
  • Ability to compose grammatically correct, concise and accurate written response.

Computer Knowledge/Skills:

  • Ability to use a desktop computer system.
  • Familiar with Windows XP, MS Outlook, MS Word & Internet Explorer.
  • Excellent typing skills.
  • Demonstrates understanding of Internet, Amazon.com website and competitor websites.
  • Ability to successful navigates websites.
  • Proficient knowledge of email applications & Ability to learn in various media.
  • Successfully adapt to changes in the work environment.
  • Excellent Problem Solving Skills.

Customer Focus:

  • Excellent customer service skills including maintaining focus on issues in a faced-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation and de-escalation skills.
  • Resolve challenging customer issues, escalating when ever required.
  • Determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Work overtime as required by business – as much as 60 hours a week.
  • Most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

  • Effective Problem solving skills.
  • Including decision making, time management and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and details oriented.
  • Ability to quickly and effective prioritize work time in various departments to meet business need.
  • Ability to maintain composure in highly escalated situations.
  • Qualified candidates will be comfortable in a multi-tasking, high energy environment.
  • Will be creative and analytical problem solvers with a passion for excellent customer service.

Apply Mode: Walk-In

Date:1 Sep – 2 Sep 2017 [9AM Onwards]

Venue:

Amazon Development Centre,

Raheja Mind Space,

Building No: 9, 10th Floor,

Opp. To Westin Hotel, Hi-Tech City,

Hyderabad.

Note: Candidates who have applied in last 3 months will not be encouraged to apply.

 

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