Allscripts Hiring Recruitment 2018 | Freshers & Experienced | Associate Technical Support | B.E/B.Tech/MCA
Company Name:Â Allscripts
Website:Â www.allscripts.com
Designation:Â Associate Technical Support Consultant
Location:Â Pune
Experience:Â 0-2 Years
Salary:Â Best in Industry
Qualification:Â B.E/B.Tech/MCA
Experience: 0-2 Years
Last Date: ASAP
Detailed Eligibility:
- Bachelor’s degree in computer science/IT or equivalent, relevant work experience
- Professional Certification such as MCITP or MCP preferred
- 0-2 years of experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.
Job Description:
- Provide first level technical support to customers via telephone/internet (via email, instant message)
- Assess the nature of system or services issues and resolves technical or sophisticated support problem through independent judgment and advanced problem solving skills.
- Interact with customers to help troubleshoot and resolve product problems.
- Track and document inbound support requests and ensure proper notation.
- Stay abreast of technology in products, design changes and new products.
- Diagnose and resolve complex customer requires or problems.
- May travel to client site in order to resolve extremely complex customer and product issues.
Apply Mode:Â Online
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