Amazon Off Campus Drive | A Work From Home Option | Multiple Locations | May 2018

Amazon Off Campus Drive |A Work From Home Option | Multiple Locations | May 2018

Company Name: Amazon

Website: www.amazon.com

Designation:  Customer Service Associate

Job Location:

• Jaipur [Work From Home] [Walk-In For Jaipur]
• Hyderabad [Apply Online]

Experience: 0- 5 Years

Salary: 

• INR 1.87LPA-INR 2.24LPA [Depends on Location and As Per Company Norms]

Additional Benefits: Meal Voucher, Internet Reimbursement, Night Shift allowance, Over time

Mandates: Internet Connection with 10Mbps and Power Back Up

Benefits: NSA, OT, Sodexho Coupons

Qualification: Min Qualification 10+2. Any Graduate / PG are eligible.

Knowledge & Skills Required:

• Action Oriented, Self-Disciplined and Organized.
• Time Management Skills and Communicate clearly with internal & external customers.
• Ability to understand and address customer issues.
• Good Composition Skills.
• Ability to use Desktop/Laptop, Familiar with Windows 7, MS Outlook & IE, Typing Skills.

Preferred Criteria:

• Must be self-driven, motivated individual who can learn with minimal support from Manager and Lead.
• Ensure uninterrupted internet connectivity during work shifts so as to ensure max productivity.
• Ensure Work-Life environment with no disturbance during work hours.
• Comfortable in a facts-paced environment, multi-tasked, high energy environment.
• Will be creative & analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent Customer Service Skills.
• Maintain focus on customer issue in a fast-paced environment.
• Ability to empathize with and prior customer needs.
• Inter-Personal Skills with a diverse customer base.
• Conflict resolution, negotiation and de-escalation skills.
• Resolve challenging customer issues, escalating when required.
• Determine customer needs and provide appropriate solutions.
• Maintain regular & reliable attendance, including daily schedule as assigned.
• Flexible with working schedule, may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business.
• As much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Problem Solving Skills, Decision Making, Time Management, Prioritization of tasks.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail oriented.
• Effectively prioritize work time in various departments to meet business needs.
• Maintain composure in highly escalated situations.

Apply Mode: Walk-In [Jaipur]

Date: 7-8 May 2018 [10AM-1.00PM Onwards]

Venue:

Arya Institute of Engineering & Technology,

SP-40, RIICO Industrial Area,

Kukas, Delhi Road, Jaipur

Contact : Sudha- HR : 9176942798(10AM-6PM) [JaiPur Location]

For Hyderabad Location: Candidates must send the resume to imransh@amazon.com [HR: Imran Shaik]

 Important Notes:

• Must Carry latest resume, 1 Passport Size Photograph, Valid Govt ID [Original]