HCL Off Campus Drive 2018 | Product Support Engineer | 20 July 2018

HCL Off Campus Drive 2018 | Product Support Engineer | 20 July 2018

Company Name: HCL

Website: www.hcl.com

Designation: Product Support Engineers

Interview Location: Hyderabad

Drive Date: 20 July 2018

Qualification: B.Tech, B.E [Engg] Graduates without Backlogs

Salary: Best in Industry

Job Location:  Hyderabad [Client Side]

Job Description:

• Excellent Communication skills oral & written
• Product / Technical support with knowledge of HTML, Java script and CSS 
• Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
• Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
• Experience in email support and solving the technical issue by step by step process.
• Provide email based technical support to clients in different geos – 24*7
• Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
• Maintain high customer satisfaction
• Help with research and troubleshooting of tough tickets
• Knowledge Gap Reduction.
• Night Shift is mandatory.
• Process improvement & Escalations management
• Product support/Application Support experience
• Troubleshooting the issues related to ad servicing

Note @ Excellent Communication in English is mandatory 

Apply Mode: Walk-in

Venue Details

Date: 20 July 2018 [11AM]

St. Peter’s Engineering College,

Opp. A.P.Forest Academy,

Dullapally, Maisammaguda,

Medchal, Hyderabad,

Telangana 500043