HCL Off Campus Drive 2018 | Product Support Engineer | 20 July 2018
Company Name: HCL
Designation: Product Support Engineers
Interview Location: Hyderabad
Drive Date: 20 July 2018
Qualification: B.Tech, B.E [Engg] Graduates without Backlogs
Salary: Best in Industry
Job Location: Hyderabad [Client Side]
- Excellent Communication skills oral & written
- Product / Technical support with knowledge of HTML, Java script and CSS
- Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
- Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
- Experience in email support and solving the technical issue by step by step process.
- Provide email based technical support to clients in different geos – 24*7
- Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
- Maintain high customer satisfaction
- Help with research and troubleshooting of tough tickets
- Knowledge Gap Reduction.
- Night Shift is mandatory.
- Process improvement & Escalations management
- Product support/Application Support experience
- Troubleshooting the issues related to ad servicing
Note @ Excellent Communication in English is mandatory
Apply Mode: Walk-in
Date: 20 July 2018 [11AM]
St. Peter’s Engineering College,
Opp. A.P.Forest Academy,