HCL Walk-in Drive 2018 | 0-6 Months | B.E/B.Tech/Any Degree| 16 to April 2018

HCL Walk-in Drive 2018 | 0-6 Months | B.E/B.Tech/Any Degree|Venue date 16 to April 2018

Company Name: HCL

Website: www.hcl.com

Designation: Customer Service Process (Banking Process)

Interview Location: Pune

Experience: 0-6months

Venue date: 16 to April 2018

Qualification: B.E/B.Tech/Any Degree

Salary: Rs 1.25 LPA to 3 LPA

Job Location: Pune

Eligibility:

• Any Graduate
• Minimum 6 months experience in International Voice
• Excellent Communication Skills.
• Confidence and good thought process is a must
• Experience of handling international clients
• Excellent computer/internet navigation skills

Job Description:

• Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base.
• Follow escalation procedures for issues uncontrollable at CSR level
• Updating different trackers like End User complaint tracker etc
• Implementing feedback given during monitoring sessions by PICs /Team Leaders
• Appropriate documentation on client CRM
• Ensuring data security –proprietary data of customers
• Meeting SLAs & maintaining Quality Standards

Apply Mode: Walk-in

Venue Details

Date & Time :16 to 18 April 2018from 11AM to 3 PM

Location: Tower 7, Level Upper,

Ground Floor (Wing A & B) Magarpatta,

SEZ,  Pune

Hyderabad

Maharashtra  411013

Required Documents: Updated CV & Photo ID Proof