IBM Freshers Recruitment 2018 | Technical Support Associate | LD ASAP
Company Name: IBM
Designation: Technical Support Associate
Experience: 0-2 Years
Salary: As Per Standards
Qualification: BE/B.Tech/Any Degree
Last Date: ASAP
- 0-2 Years relevant technical experience.
- Proven communication skills
- Knowledge in commercially standard applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Questioning Skills/Probing Skills
- Open to work in shifts
- Able to identify Opportunity & Implement Process Improvements
- Ability to meet a set of defined account agent productivity measurement.
- As a technical support associate you would be providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
- Handle inbound calls/emails/chats regarding technical issues for end users
- Perform problem cause analysis.
- Resolve routine customer problems.
- Remote infrastructure support delivery.
Apply Mode: Online