IBM Off Campus Drive 2018 | Technical Support Associate | 12 May 2018
Company Name: IBM
Designation: Technical Support Associate
Job Location: Hyderabad
Venue Location: Hyderabad
Venue Date: 12 May 2018
Salary: As Per Standards
Qualification: BE/B.Tech/Any Degree
Last Date: ASAP
- Any Graduate
- 2016/2017/2018 without no backlogs
- No percentage cut off
- Strong computer skills
- Excellent customer service orientation
- Neutral accent
- Working in shifts is mandatory.
- As a technical support associate you would be providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
- Handle inbound calls/emails/chats regarding technical issues for end users
- Perform problem cause analysis.
- Resolve routine customer problems.
- Remote infrastructure support delivery.
- Initial screening and assessment of communication skills(In Person)
- Voice & Accent assessment (Telephone or in person)
- Technical Interview (Telephone or in person)
Note: Please carry resume, education mark sheets, Govt. issued photo ID, Offer letter and last 3 months salary slips(If applicable).
Date & Time: 12 May 2018from 9:30 AM
Guru Nanak Institutions
Hyderabad – 501506