Walk-In @ Amazon | Freshers & Experienced | 4-8 Sep 2017

Walk-In @ Amazon | Freshers & Experienced | 4-8 Sep 2017

Company Name: Amazon

Website: www. amazon.com

Designation: Customer Service Associate

Job Type: Contract & Permanent

Job Location: Hyderabad, Pune

Experience: 0-5 Years

Salary: INR 1, 58,000/- LPA – INR 3, 80,000/- LPA [Depends on Location]

Other Benefits: Transport Allowance + Night Shift Allowance + Sodexo Meal Pass + Over Time Benefits + Performance Incentives.

Qualification: Min Qualification is 10+2. Any Graduate / PG are eligible.

Communication Skills:

Excellent Communication Skills (Written & Verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good Comprehension skills & Ability to understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills & Work successfully in a team environment as well as independently.
Ability to compose grammatically correct, concise and accurate written response.

Computer Knowledge/Skills:

Ability to use a desktop computer system.
Familiar with Windows XP, MS Outlook, MS Word & Internet Explorer.
Excellent typing skills.
Demonstrates understanding of Internet, Amazon.com website and competitor websites.
Ability to successful navigates websites.
Proficient knowledge of email applications & Ability to learn in various media.
Successfully adapt to changes in the work environment.
Excellent Problem Solving Skills.

Customer Focus:

Excellent customer service skills including maintaining focus on issues in a faced-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation and de-escalation skills.
Resolve challenging customer issues, escalating when ever required.
Determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Work overtime as required by business – as much as 60 hours a week.
Most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective Problem solving skills.
Including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and details oriented.
Ability to quickly and effective prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high energy environment.
Will be creative and analytical problem solvers with a passion for excellent customer service.

Venue: [Hyderabad Location]

Time: 10AM-3PM

Amazon Development Centre,

Raheja Mind Space,

Building No: 9, 10^th Floor,

Opp. To Westin Hotel, Phase- 2, Hi-Tech City,

Hyderabad.

Venue: [Pune Location]

Time: 10AM-3PM

Amazon Development Centre India Pvt Ltd,

Trion IT Park, Survey No: 35, 7 Ahmednagar Road,

Village Vadgoan Sheri, Taluka Haveli,

Pune, Maharashtra: 411014

Important Notes:

Must carry resume passport size photo and one Original Govt ID Proof for interview.

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