Work From Home @ Amazon | Freshers & Experienced Graduates | July 2017

Company Name: Amazon

Website: www.amazon.com

Designation: Virtual Customer Service Associate (VCC) [Non-Voice Process]

Job Location: Hyderabad (Work from Home)

Experience: 0- 5 Years

Salary: As Per Standards

Benefits: NSA, OT, Sodexho Coupons

Qualification: Min Qualification 10+2. Any Graduate / PG are eligible.

Knowledge & Skills Required:

• Action Oriented, Self-Disciplined and Organized.
• Time Management Skills and Communicate clearly with internal & external customers.
• Ability to understand and address customer issues.
• Good Composition Skills.
• Ability to use Desktop/Laptop, Familiar with Windows 7, MS Outlook & IE, Typing Skills.

Preferred Criteria:

• Must be self-driven, motivated individual who can learn with minimal support from Manager and Lead.
• Ensure uninterrupted internet connectivity during work shifts so as to ensure max productivity.
• Ensure Work-Life environment with no disturbance during work hours.
• Comfortable in a facts-paced environment, multi-tasked, high energy environment.
• Will be creative & analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent Customer Service Skills.
• Maintain focus on customer issue in a fast-paced environment.
• Ability to empathize with and prior customer needs.
• Inter-Personal Skills with a diverse customer base.
• Conflict resolution, negotiation and de-escalation skills.
• Resolve challenging customer issues, escalating when required.
• Determine customer needs and provide appropriate solutions.
• Maintain regular & reliable attendance, including daily schedule as assigned.
• Flexible with working schedule, may be expected to work weekends, holidays and events.
• Ability to work overtime as required by business.
• As much as 60 hours a week most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

• Problem Solving Skills, Decision Making, Time Management, Prioritization of tasks.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined.
• Organized and detail oriented.
• Effectively prioritize work time in various departments to meet business needs.
• Maintain composure in highly escalated situations.

Mandates:

• Stable Internet Connection of 10 MBPS.
• Power Backup.
• Must be located in Hyderabad Only.

Apply Mode: Online

Process to Apply: Interested candidates send your profiles to mumarani@amazon.com (OR) rgeo@amazon.com (Ruben Thomas)

Tagged : Experienced Graduates / Fresh Graduates / Walk-In